Privacy Policy

Effective Date

June 01, 2025

Overview

This Privacy Policy ("Policy") applies to www.helloyoungshvac.com, and Hello Youngs Heating & Air ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.helloyoungshvac.com. The Company's website is a Heating & Air Conditioning Contractor's site. By using the Company website, you consent to the data practices described in this statement.

California Consumer Privacy Rights (CCPA & CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:
- Right to Know – You may request details on what personal data we collect, use, and share.
- Right to Delete – You can request deletion of personal data, subject to legal exceptions.
- Right to Correct – You may request corrections to inaccurate personal information.
- Right to Opt-Out – You can opt out of the sale or sharing of personal data for advertising.
- Right to Restrict Sensitive Data Use – You may limit the use of sensitive personal information.
- Right Against Retaliation – The Company will not discriminate against you for exercising your rights.

To exercise your rights, contact us at hvac@hello2comfort.com or 916-250-2799.

Collection of Personal Information

The Company may collect personally identifiable information, such as:
- Your name
- Email address
- Phone number
- Home address
- Billing or payment details

We only collect personal information when you voluntarily provide it, such as when:
- Registering for an account
- Entering a sweepstakes or promotion
- Signing up for offers
- Sending us a message
- Making a purchase

Text Messaging Terms (TCR/10DLC Compliance)

By providing your mobile number, you agree to receive SMS messages from Hello Youngs Heating & Air. These messages may include:
- Appointment reminders and confirmations
- Service follow-ups
- Promotional offers
- General account or customer service communications

Message frequency may vary. Message and data rates may apply.
You can opt out anytime by replying “STOP.” Reply “HELP” for assistance or contact hvac@hello2comfort.com.

We do not sell or share your mobile number for third-party marketing purposes.

Automatically Collected Information

The Company may automatically collect technical data such as:
- IP address
- Browser type
- Device identifiers
- Access times
- Referring website addresses

Tracking and Cookies

We may use "cookies" to personalize your experience and improve functionality. A cookie is a text file placed on your device. You may choose to accept or decline cookies in your browser settings.

We also track user behavior to analyze trends and improve user experience.

Do Not Track (CalOPPA)

Our website does not currently respond to Do Not Track (DNT) signals from web browsers.

Use of Personal Information

We use the collected information to:
- Deliver requested services
- Provide customer support
- Improve our website and offerings
- Send communications such as promotions, confirmations, and updates

Sharing of Information

We do not sell, rent, or lease customer information to third parties. We may share information with trusted partners only for services like:
- Email delivery
- Postal mail
- Customer support
- Logistics and delivery

These partners are required to keep your information confidential and secure.

We may disclose information if required by law or to protect the safety and rights of users or the public.

Security of Your Information

We use SSL and take reasonable measures to secure your information. However, no internet transmission is 100% secure. You acknowledge these risks when using the site.

Right to Deletion

Upon a verifiable request, we will:
- Delete your personal information from our records
- Direct service providers to do the same

We may deny deletion if necessary for:
- Completing a transaction
- Preventing fraud or abuse
- Complying with legal obligations
- Debugging or improving service functionality

Accessing and Updating Your Information

You may request access to or correction of your personal data by contacting us at hvac@hello2comfort.com. We will respond in accordance with applicable law.

Children Under Thirteen

We do not knowingly collect information from children under 13. If you're under 13, please do not use this website without a parent or guardian’s consent.

Email Communications

We may send you emails about service updates, promotions, or surveys. You may unsubscribe at any time by replying “STOP” or using the unsubscribe link in emails.

Accessibility

We are committed to providing a website that is accessible to all users, including those with disabilities. If you have difficulty accessing any part of our website, please contact us at hvac@hello2comfort.com and we will assist you.

Changes to This Policy

We may update this Policy to reflect changes in our services or the law. Significant changes will be announced by email or posted on this page. Continued use of the site implies acceptance of any updates.

Contact Information

Hello Youngs Heating & Air
6849 Thunderhead Cir
Orangevale, California 95662
Email: hvac@hello2comfort.com
Phone: 916-250-2799